Cheltenham Borough Council

Contact Information:
Cheltenham Borough Council
Municipal Offices
GL50 9SA

Tel: 01242 264332

Website: Click Here

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Municipal offices only open for urgent pre-arranged appointments


Following Government advice that is designed to help reduce the spread of coronavirus and protect the most vulnerable in our community, the council has taken a number of steps to help ensure the wellbeing of customers, staff and the wider community, while also keeping essential services running.

From 24 March the Municipal Offices will be open only to visitors with pre-arranged appointments for urgent housing benefit, homelessness and licensing enquiries which cannot be dealt with online or by telephone.

Councillor Alex Hegenbarth cabinet member for corporate services said: “We have made this difficult decision to ensure we protect the wellbeing of our customers and employees so to focus our efforts on ensuring we can continue to provide services that are of critical importance’’.

Most payments can be made online here.

Automated telephone payment line 0300 456 2774 (24 hour service).

At a bank and Internet banking, the council’s bank account details are:

Sort code 30-00-00 Account no. 00342572

Account name: Cheltenham Borough Council Head Office Collection Account.

Direct debits are available for regular council tax and rent payments.

To set up a direct debit please contact:

The council tax department on 01242 264161

For housing rent contact the rent accounting team on 0800 408 0000

Alternatively, to speak to somebody about your payment you can call 01242 262626. Lines are open Monday to Friday 9am to 5pm (Wednesday 9.30am - 5pm) and your payment can be made over the telephone. To use any of these payment methods, you will need to quote your account reference number.

All council services are still being delivered by telephone, please call 01242 262626 or click on the link below.


More details about Municipal offices only open for urgent pre-arranged appointments (External Link)


Cheltenham Borough Council

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