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#CheltNetworking in Person - with Queen of Customer Service Jane Hawkes aka Lady Janey - As seen on TV


10-11.30am Thursday 30th March 2023 - Please note earlier start time

Lady Janey

Our monthly #CheltNetworking in Person session will be held at the Cheltenham studio of Betsy Benn - A design for every story. 

Unit 6 Manchester Park, GL51, Cheltenham GL51 9EJ - Map here. Betsy's studio is just off the Tewkesbury Road, Cheltenham.

And the 10 Minute Hot Slot talk will be with Jane Hawkes aka Lady Janey: 'Selfie Shopping - how to evaluate the real customer experience and increase sales.'

Queen of Customer Service Jane Hawkes aka Lady Janey is a leading Consumer Champion. Jane is the author of the Lady Janey consumer blog and the go to consumer expert for a number of local and national radio stations.

Jane is a new face on our TV screens with appearances on BBC, ITV, GMB and Channel 5 to her credit. Jane also regularly features in national press and is an Award Winning UK Moneyblogger.

With over 20 years experience on both sides of the counter, Jane works proudly with companies to encourage the highest standards of Customer Service in the UK. Highly passionate about her area of expertise, Jane consistently provides valued advice and recommendations as an outstanding customer service consultant.

Jane is well versed at how best to deal with complaints and evaluate levels of customer service with her unique concept of ‘Selfie Shopping.’  On a daily basis Jane helps businesses to increase sales and retain and gain customers through deep dives of the customer service experience. 

Jane is a published author and her book 'Are You Being Served?' described as a "delightful and insightful" insight into the world of Customer Service with a lovely foreword by Lorraine Kelly CBE has been published on Amazon. You name it and she’s covered it!

#CheltNetworking in Cheltenham

What you can expect is:

  • To connect with 25 other local business people in an informal and constructive environment
  • 30 Seconds of Fame - where you can tell us what you do or about your week
  • 10 Minute Hot Slot with Lady Janey
  • Lots of chit chat and fun


Please book your free #CheltNetworking session on the Eventbrite page.


We also run a weekly online Zoom #CheltNetworking session at 11am on a Thursday. You can just hop onto Zoom to join us! More details:


Looking forward to seeing you there!




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